{"id":15970,"date":"2019-09-26T12:08:00","date_gmt":"2019-09-26T00:08:00","guid":{"rendered":"https:\/\/milfordasset.com\/?page_id=15970"},"modified":"2024-09-23T16:44:08","modified_gmt":"2024-09-23T04:44:08","slug":"complaints","status":"publish","type":"page","link":"https:\/\/milfordasset.com\/complaints","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15970\" class=\"elementor elementor-15970\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3552f14d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3552f14d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61ccbe42\" data-id=\"61ccbe42\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49d43f4c elementor-widget elementor-widget-heading\" data-id=\"49d43f4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Feedback and Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a4f7fe2 elementor-widget elementor-widget-text-editor\" data-id=\"7a4f7fe2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tYour feedback is always welcome and helps us improve \u2013 feel free to share your thoughts\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-13b2dc05 e-flex e-con-boxed e-con e-parent\" data-id=\"13b2dc05\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-401ffd9a elementor-widget elementor-widget-heading\" data-id=\"401ffd9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ways to give feedback<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5abdb2b4 elementor-widget elementor-widget-text-editor\" data-id=\"5abdb2b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can contact us in the following ways:<\/p><p><strong>Email<\/strong><br \/><a href=\"mailto:feedback@milfordasset.com\" target=\"_blank\" rel=\"noopener\">feedback@milfordasset.com<\/a><\/p><p><strong>Phone<\/strong><br \/>Please call us on 0800 662 345, Monday to Friday, 8.00am to 5.00pm.<br \/>If you\u2019re overseas you can reach us on +64 9 921 4700 (international charges apply).<\/p><p><strong>Write to us<\/strong><br \/>Milford<br \/>Attention: Client Experience Team<br \/>PO Box 960<br \/>Auckland 1140<br \/>New Zealand<\/p><p><strong>Not happy?<\/strong><br \/>We\u2019ll make sure we resolve things together.<\/p><ul><li style=\"list-style-type: none;\"><ul><li>We\u2019ll find the right person to respond to you and acknowledge your feedback.<\/li><li>We\u2019ll respond within 10 days from when you get in touch. If we can\u2019t resolve it immediately, we will let you know when you can expect to hear back from us.<\/li><li>We\u2019ll check with you by phone or in writing, after resolution, to make sure you\u2019re happy with the outcome.<\/li><li>If you are unhappy with the outcome, you can refer the matter to the Milford Head of Risk &amp; Compliance &amp; General Counsel.<\/li><li>We\u2019ll escalate it further if you\u2019re still not satisfied.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7a43e00d e-flex e-con-boxed e-con e-parent\" data-id=\"7a43e00d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed8027c elementor-widget elementor-widget-heading\" data-id=\"4ed8027c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">External Dispute Resolution Scheme<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75fb00e elementor-widget elementor-widget-text-editor\" data-id=\"75fb00e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are unhappy with our response, you may wish to refer your complaint to our independent external dispute resolution service, Financial Services Complaints Ltd \u2013 a Financial Ombudsman Service (FSCL). FSCL\u2019s service is free of charge for you.<\/p><p><em>FSCL\u2019s contact details are<\/em><\/p><p><strong>Freephone<\/strong>: 0800 347 257<br \/><strong>Telephone<\/strong>: 04 472 3725<\/p><p>The FSCL\u2019s office hours are 8.30am to 5.00pm Monday to Friday and their website is fscl.org.nz.<\/p><p><strong>Email<\/strong>: info@fscl.org.nz or complaints@fscl.org.nz<br \/><strong>Address<\/strong>: Level 4, 101 Lambton Quay, Wellington 6011<br \/><strong>Postal Address<\/strong>: PO Box 5967, Wellington 6140<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Feedback and Complaints Your feedback is always welcome and helps us improve \u2013 feel free to share your thoughts Ways<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":97,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"ep_exclude_from_search":false,"footnotes":""},"class_list":["post-15970","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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